Policy

Shipping & Delivery Policy

Last updated: 1 October 2026.

We deliver nationwide across Malaysia. This policy outlines our shipping options, fees and estimated delivery times.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays are processed the next business day.

You will receive a tracking number by email once your parcel ships.

2. Domestic Shipping (Malaysia)

West Malaysia (Peninsular)

Standard: RM8 · 2–4 business days · Pos Laju

Express: RM12 · 1–3 business days · J&T Express

East Malaysia (Sabah, Sarawak, Labuan)

Standard: RM20 · 4–7 business days · Pos Laju / J&T

Express: RM30 · 3–6 business days · DHL eCommerce

FREE shipping for orders above RM250 (Standard service, West Malaysia). The final delivery charge is shown at checkout once your state is selected.

3. International Shipping

Online checkout currently delivers within Malaysia. Delivery to Singapore, Brunei, Indonesia and Thailand can be arranged on request — contact us before ordering for a quote. Estimated time: 7–14 business days from dispatch. The recipient is responsible for any import fees or customs charges imposed by the destination country.

4. Tracking Your Order

Use the tracking number sent to your email, the Track Order page, or sign in to your account and visit your orders. If your tracking has not updated for 5+ business days, please contact us.

5. Delivery Issues

Failed delivery: Most couriers attempt delivery 2–3 times. If unsuccessful, the parcel is returned to the courier hub for collection.

Lost parcels: If your parcel is declared lost by the courier, we will arrange a replacement or full refund.

Wrong address: Customers are responsible for providing accurate addresses. Re-shipping costs may apply for incorrect addresses.

6. Restricted Locations

Some remote areas may incur extended delivery times or be unserviceable. We will inform you before processing if your address falls in such a zone.

Contact

SYNTHOTECH MARKETPLACE SDN. BHD. · SSM 202601013268 (1675366-V). Email: synthotechmarketplace@gmail.com · Phone: +60 12-625 7360