Policy

Privacy Policy

Last updated: 1 October 2026.

This Privacy Policy explains how SYNTHOTECH MARKETPLACE SDN. BHD. ("we", "us") collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Personal Data We Collect

Identity & Contact: name, email, phone.

Address: shipping and billing addresses including state and postcode.

Transaction Data: purchase history, order details, masked payment information.

Technical Data: IP address, browser type, device identifiers, cookies.

2. Purposes of Use

To process and deliver your orders.

To verify your identity and prevent fraud.

To send order confirmations, shipping updates, and customer service responses.

To improve our website, products, and services.

With your consent, to send marketing communications which you may withdraw at any time.

3. Disclosure of Personal Data

We disclose your personal data only to:

Shipping partners (Pos Laju, DHL, J&T Express, Ninja Van) for delivery.

Our licensed payment gateway for transaction processing.

Government authorities when required by Malaysian law.

Authorized service providers bound by confidentiality obligations.

4. Cross-Border Transfer

Where personal data is transferred outside Malaysia (e.g. cloud hosting), we ensure equivalent protection through contractual safeguards as required by applicable data-protection law.

5. Data Security

We implement administrative, physical and technical safeguards including TLS encryption, access controls and secure payment tokenisation. No transmission over the internet is 100% secure but we apply industry best practices.

6. Retention

We retain personal data only for as long as necessary to fulfil the purposes set out above and to comply with legal, accounting or reporting requirements.

7. Your Rights

Right of access: request a copy of personal data we hold about you.

Right of correction: request correction of inaccurate or incomplete data.

Right to withdraw consent: opt out of marketing or limit further processing.

Right to lodge a complaint with the relevant data-protection authority.

To exercise any right, email synthotechmarketplace@gmail.com.

8. Cookies

We use cookies for session management (cart and sign-in), referral attribution, and to remember your preferences. You may disable cookies in your browser; some features may not function correctly as a result.

9. Children

Our services are not directed to persons under 18. We do not knowingly collect personal data from minors.

10. Contact — Data Protection Officer

SYNTHOTECH MARKETPLACE SDN. BHD. · SSM 202601013268 (1675366-V), 56-B Jalan BP7/11, Taman Bukit Puchong, 47120 Puchong, Selangor, Malaysia. Email: synthotechmarketplace@gmail.com · Phone: +60 12-625 7360